Shipping & Returns
YOU CAN REQUEST A RETURN OR EXCHANGE FOR ANY ITEM PURCHASED ON REBOOTANDCO.COM WITHIN 30 DAYS OF THE DELIVERY DATE. DOMESTIC RETURNS ARE FREE AND ELIGIBLE FOR A FULL REFUND IF POSTMARKED WITHIN 30 DAYS OF DELIVERY. ITEMS RETURNED AFTER 30 DAYS WILL NOT BE ACCEPTED.
**IF YOU CHOOSE TO RETURN THE GARMENT YOU HAVE THE OPTION TO RECEIVE A STORE CREDIT PAYABLE THROUGH AN ONLINE GIFT CARD AND WILL RECEIVE AN ADDITIONAL 5% OF THE SUBTOTAL OF THE ORIGINAL ORDER’S SUBTOTAL. YOU MAY ALSO RECEIVE A REFUND TO YOUR CREDIT//DEBIT THAT WILL BE PROCESSED WITHIN 3-5 BUSINESS DAYS.**
RETURNED//EXCHANGE ITEMS MUST COMPLY WITH OUR RETURN POLICY TO QUALIFY:
- THEY MUST BE RETURNED UNWORN, UNDAMAGED, AND UNUSED, WITH ALL ORIGINAL TAGS ATTACHED.
- THEY MUST NOT SMELL OF PERFUME, BODY ODOR, DEODORANT, OR WASHING POWDER.
- THEY MUST BE FREE OF MAKE-UP OR TAN MARKS.
- THE PACKAGE CAN ONLY BE SHIPPED FROM THE SAME COUNTRY IT WAS DELIVERED TO.
- THE PURCHASE WAS DONE ONLINE FROM REBOOTANDCO.COM OR THROUGH OUR INSTAGRAM SHOP.
- LESS THAN 30 DAYS HAVE PASSED SINCE THE COURIER DELIVERED THE ORDER.
IF ALL THE ABOVE CONDITIONS ARE MET, THEN:
- FILL OUT THE RETURN//EXCHANGE FORM AREA AT THE BOTTOM OF THE PACKING SLIP THAT WAS INCLUDED IN YOUR ORDER. BE SURE TO SPECIFY IF YOU WOULD LIKE TO RETURN OR EXCHANGE YOUR ITEM.
- CHOOSE FROM THE FOLLOWING REASONS FOR YOUR RETURN//EXCHANGE:
- THE ITEM DOES NOT FIT.
- THE ITEM IS NOT WHAT IS PICTURED ON THE SITE.
- THE ITEM WAS DELIVERED TO ME DAMAGED.
- I CHANGED MY MIND.
- OTHER (PLEASE SPECIFY)
- REQUEST A RETURN LABEL FOR YOUR ORDER BY CLICKING THE LINK ON YOUR CONFIRMATION EMAIL FROM YOUR ORDER OR BY EMAILING US AT SUPPORT@REBOOTANDCO.COM.
- PRINT OUT THE RETURN LABEL AND PLACE IT INSIDE A CLEAR LABEL WINDOW OR BRING IT TO THE SPECIFIED COURIER DROP-OFF LOCATION.
- WE WILL VERIFY AND PROCESS THE RETURN OR EXCHANGE AS QUICKLY AS POSSIBLE ONCE THEY ARE RECEIVED.
- THE REFUND WILL BE ISSUED UPON RETURN ACCEPTANCE, AND YOU WILL RECEIVE A CONFIRMATION EMAIL.
- FOR FURTHER INFORMATION ON THE CONDITIONS FOR EXERCISING YOUR RIGHT TO RETURN, PLEASE EMAIL US AT SUPPORT@REBOOTANDCO.COM.
INTERNATIONAL RETURNS
AT THIS TIME, WE DO NOT ACCEPT RETURNS ON INTERNATIONAL ORDERS.
REBOOT & CO. RESERVES THE RIGHT TO DENY ANY RETURN IF THE MERCHANDISE RETURNED DOES NOT COMPLY WITH OUR RETURNS POLICY. ITEMS PURCHASED ON SALE ARE FINAL SALE AND THEREFORE NOT ELIGIBLE FOR RETURN OR EXCHANGE. NO EXCEPTIONS. GIFT CARDS ARE NOT ELIGIBLE FOR RETURNS OR REFUNDS. ADDITIONALLY, NO PROMOTION CODES CAN BE APPLIED TO THE SALE ITEMS. IF YOU RECEIVE AN ITEM THAT IS DAMAGED, YOU MUST CONTACT CUSTOMER SERVICE WITHIN 48 HOURS OF DELIVERY. ONCE WE HAVE RECEIVED YOUR PACKAGE, YOUR REFUND WILL BE PROCESSED WITHIN 7-10 BUSINESS DAYS IN THE ORIGINAL FORM OF PAYMENT. PLEASE NOTE THAT YOUR BANKING INSTITUTION MAY REQUIRE ADDITIONAL DAYS TO PROCESS AND POST THIS TRANSACTION TO YOUR ACCOUNT ONCE THEY HAVE RECEIVED THE INFORMATION FROM US (TYPICALLY 3-5 BUSINESS DAYS). ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE. ORDERS ARE PROCESSED PENDING ITEM AVAILABILITY AND CREDIT CARD VERIFICATION. CUSTOMER SERVICE WILL CONTACT YOU VIA EMAIL IF AN ITEM HAS BEEN BACK-ORDERED, SOLD OUT, OR IF THERE ARE ANY OTHER ISSUES WITH YOUR ORDER.